Shipping Policy

• We offer worldwide shipping via DHL, FedEx, and standard international postal services.
• Order processing: 1-3 business days.
• Estimated delivery time: 5-14 business days, depending on the region.

Import & Customs Responsibility

• Buyers are responsible for checking import regulations and customs policies in their country.
• For U.S. buyers: Some products may require FDA approval or MoCRA compliance for import. Ensure you have the necessary documentation before ordering.
• We do not cover import duties, VAT, or customs-related delays.

Undelivered Orders Due to Customs Issues

• If your package is held or rejected by customs, you may be required to provide additional documentation or pay import fees.
• Celmade.shop is not responsible for refunds or reshipments in cases of customs rejections.

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Packages turned down by customs for any cause, such as unpaid taxes, importation of prohibited items, or other customs-related predicaments, are beyond our liability. We are not compelled to re-dispatch packages that are rejected and sent back to Celmade Korea. However, clients are informed when a delivery attempt has been made, and upon resubmission of shipping payment, Celmade Korea will facilitate the reshipment. It should be noted that Celmade Korea cannot be held responsible for reimbursements or substitutions stemming from challenges linked to customs procedures.